Provide responsive assistance to users experiencing technical issues, software problems, and general IT inquiries, either remotely or on-site, ensuring prompt resolution and minimal disruption to operations.
Offer expertise in implementing and managing cloud-based solutions, including migration to cloud platforms like AWS, Azure, or Google Cloud, optimizing cloud resources, ensuring data security, and providing ongoing support and maintenance.
Implement robust security measures to safeguard businesses from cyber threats, including malware detection and removal, intrusion detection/prevention, security assessments, and employee training on security awareness and best practices.
Develop comprehensive backup strategies and disaster recovery plans to protect critical data and systems, ensuring data integrity, business continuity, and quick recovery in the event of data loss, cyberattacks, or system failures.